Contact EMS China / China Post
If you are outside China mainland, please dial [+86] 20-11185.
86 is the country code of China mainland, 20 is the area code of the city of Guangzhou, and 11185 is the service phone number of EMS China / China Post.
After getting through, you will first hear a short Chinese welcome message, then you will hear "For English service, press 9". After pressing 9, a receptionist who speaks English will answer the phone.
If you are inside China mainland, please dial 11183.
Please note that EMS China / China Post does not offer email support at the moment.